StormPrept Privacy Policy

We may collect the following types of information:

• Contact information: such as your name, email address, phone number, and mailing address.
• Property information: such as the address of the property you want covered, type of shutters, number of openings, and access instructions.
• Account and membership information: such as membership plan selected, billing status, and service history.
• Payment information: limited payment details processed by our third-party payment processors (we do not typically store full credit card numbers on our own systems).
• Communications: such as emails, messages, and notes from phone calls or contact forms.
• Technical and usage information: such as IP address, browser type, device identifiers, pages viewed, and the dates and times of your visits, collected via cookies and similar technologies.

We may use the information we collect for purposes including:

• Providing, managing, and improving our membership and storm-preparation services.
• Creating and maintaining your customer or member account.
• Scheduling and coordinating service visits to your property.
• Communicating with you about quotes, membership options, billing, and service updates, including storm-related notifications.
• Sending marketing or promotional communications where permitted by law; you may opt out at any time.
• Analyzing website performance, customer behavior, and service demand to improve how we operate.
• Complying with legal obligations, resolving disputes, and enforcing our agreements.

We may share your information in the following circumstances:

• Service providers and subcontractors: We may share relevant information with insured subcontractor crews and service providers who help us perform installations, removals, scheduling, communications, or billing.
• Payment processors: We use third-party payment processors to securely process payments. Those providers may receive certain personal and payment information as needed to complete transactions.
• Business operations: We may share data with vendors that provide customer relationship management (CRM), email, analytics, or other operational tools.
• Legal and safety: We may disclose information if we believe it is required by law, legal process, or to protect the rights, property, or safety of StormPrept, our customers, or others.
• Business transfers: If we are involved in a merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of that transaction, subject to applicable law.

We do not sell your personal information in the traditional sense of exchanging it for money. To the extent applicable law defines “sale” more broadly, we will comply with any related obligations and rights.

Our website may use cookies, web beacons, and similar technologies to understand how you interact with the site, remember your preferences, and improve your experience.

Cookies may be used for:

• Basic site functionality and security.
• Analytics, such as page views and time on site.
• Marketing and advertising, where allowed.

You can usually adjust your browser settings to block or delete cookies, but some features of the site may not function properly if you do so.

We may use your contact information to send you transactional messages (such as service confirmations, storm updates, and billing notices) and, where permitted, marketing communications (such as newsletters or promotional offers).

For SMS/text and similar channels, we will follow applicable consent and opt-out requirements. You can opt out of non-essential communications by following the instructions contained in the message or by contacting us.

Even if you opt out of marketing messages, we may still send you non-marketing messages related to your account, membership, or services.

We retain personal information for as long as reasonably necessary to provide the Service, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

Retention periods may vary depending on the type of data and legal requirements. We may also anonymize or aggregate information so that it no longer identifies you, and use that information for analytics or business planning.

Depending on your location and applicable law, you may have certain rights regarding your personal information, such as:

• Accessing the personal information we hold about you.
• Requesting corrections to inaccurate or incomplete information.
• Requesting deletion of certain information, subject to legal exceptions.
• Objecting to or restricting certain types of processing.
• Withdrawing consent where processing is based on consent.

To exercise any of these rights, you can contact us using the information in the “Contact us” section below. We may need to verify your identity before processing certain requests.

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Our Service is not directed to children under the age of 13 (or other age as defined by local law), and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete it.

Our website or communications may contain links to third-party websites, tools, or services, including payment processors, mapping tools, or scheduling platforms. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the “Last updated” date at the top of this page and may provide additional notice as required by law.

Your continued use of the Service after changes become effective indicates your acceptance of the updated Privacy Policy.

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at: